Resetting User Passwords

Modified on: Thu, 14 Nov, 2019 at 5:59 AM

  • Login to SMDS.
  • Place your cursor over the Administration link.


  • Place your cursor over the User link.
  • Click the Manage Users link. 

A search for a user can be conducted via the Filter section by Last Name, First Name, Email Address, Permission Group(s) or User Type. You can filter, or scan the list for the user that needs a password reset. 

• After locating the user, click the Lock icon to reset the password.

A Reset Password dialogue box will appear to give a final warning regarding this action.

• Click the Submit button.


A dialogue box will appear to show the email has been sent to the user. 

• Click the Close button. 

Below is the email sent to the user whose password has been reset. They have 24 hours to respond by clicking the link within the email.


Subject: SMDS : Reset Password

Dear Amy Lawson, 

We have sent you this email in response to your request to reset your password. 

To choose your new password and access your account, please click on the link below or copy and paste the URL into your browser:


This link expires in 24 hours.

If you did not request this email then you can ignore it.

Yours Sincerely,

SMDS Administrator

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